SERVPRO of West Oakland Employee Photos

Roy Drake - Owner

Roy is a certified expert in property damage restoration. He has been in the restoration and cleaning business for all of his adult life. His experience is a tangible asset. He holds the following IICRC Master Certifications:

Water Damage Restoration
Fire & Smoke Damage Restoration
Textile Cleaning
Other IICRC Certifications:

Structural Drying
Microbial Remediation
Health & Safety
Carpet Repair and Re-Installation
Carpet Cleaning
Upholstery & Fabric Cleaning
Odor Control
Color Repair
His staff is also composed of experienced and loyal professionals, with years of experience, who have been working with him for much of their careers. When you call their offices you will be speaking with polite and knowledgeable professionals who will handle your needs with alacrity.

Rhia Shiek

Rhia serves as a General Manager. Rhia has 8-ongoing years of SERVPRO knowledge, had 5 in content evaluation before SERVPRO, and worked in Real Estate financing with her license before that. She specializes in our estimating/invoicing department. She is IICRC Certified in Fire/Smoke, Odor, and Water. She is a remarkable asset to the team!

Jose Medrano

Jose is our Operations Manager. We think of Jose as our quarterback. Jose is responsible for assigning each of our teams to the job that they are best suited for. All while managing his team. As OM he guarantees that the team that shows up on your doorstep for your job is the best team for that specific job.

Tony Garcia

Tony is one of our East Bay Production Managers. He is highly skilled in Water damage mitigation, controlled demolition, Asbestos abatement and many other specialty services. He has an IICRC certification in Fire and Smoke restoration and OSHA certified forklift operator. He has come in ready willing everyday. We are happy to have him on the team!

Pierre Cisneros

Pierre Cisneros is our Sales & Marketing Manager. He brings a great deal of customer service and sales experience to our company. Prior to joining SERVPRO, Pierre served as a successful store manager with Sprint and before that, T-Mobile. Pierre has also worked as a sales representative for a large plumbing contractor in Monterey, California. He certainly understands property disaster restoration and customer service.

Moises Rosales

Moises is our Marketing Coordinator. He is the administrator of all of our social media. Moises works in the community/public relations field by developing business bonds and providing educational opportunities for outside parties. He works side-by-side with the Administration and Production team as well as our customer service field. 

Mercedes Yanez-Santori

Mercedes works as our Production Coordinator, she works side-by-side with our Production Managers to coordinate all job appointments in a timely and accurate manner. Also, routing all techs to designated locations and project sites.

Javier Fernandez

Javier (Javi) is currently working in our estimating and invoicing department. As a past member of the Mold, Water and Demo team he has worked some of our most challenging jobs.  He travels regularly with our large loss team, and there is not an environment that you can put him in where he won't excel.

Carrie Jensen

Carrie is our Accounts/Receivable Clerk, specializing as our collections coordinator. She delegates all collections and ensures payments are being made on time. Monitoring all job invoices and keeping QuickBooks intact.

Jazmine Jackson

Jazmine is our Administrative Assistant II, in her role she specializes in our customer service field. Containing excellent customer service characteristics when providing the proper steps to begin our restoration process. She is fundamental in all fields, being of assistance to SERVPRO.

Maggie Beltran

Maggie is the Office Administrator. Maggie has previous restoration experience. She came in with lots of knowledge and great customer service skills. She is a great asset to the team and a perfect piece to our puzzle.